Zero Tolerance Policy

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS.

The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening and abusive behaviour and everything will be done to protect that right.

At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.

Thornton Lodge Surgery also reserves the right to remove any patient seen to be making abusive or defamatory remarks on any social networking side (Facebook/ Twitter etc).

Please be aware that by posting anything online that can be construed as slanderous will be treated as abuse and appropriate action will be taken by the Practice.